Billing

Who can I contact if I have a billing enquiry?

Please contact accounts@webcall.co.za or call 087 354 1444.

 
 

What is the difference between prepaid and postpaid accounts?

Please refer to our PrepaidvsPostpaid document for details.

 
 

Can I change from a prepaid to postpaid customer?

Yes, this is possible. Simply complete our debit order mandate to allow us to debit the outstanding amount off your account every month. Send this document along with your request to be converted to a postpaid client to accounts@webcall.co.za. Please note that Webcall may credit vet any customer who requests this and additional documentation may be requested.

 
 

What if I want to upgrade?

Please contact our sales department on sales@webcall.co.za or Contact Us and we will assist you.

 
 

What if I want to downgrade or cancel my services?

If you are not in contract, it is possible to downgrade or cancel services. Cancellation requires a calendar month`s notice. Our cancellation document can be downloaded, completed and returned to accounts@webcall.co.za for processing.

 
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For more information, Contact Us on 087 354 1444 or support@webcall.co.za or use the "I need help" form below to send us your details.

 
 

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